There are several companies in the IT and Business services segment and everybody in the industry promises better quality, world class customer service, latest technologies, shorter delivery times and lower costs.

Outsourcing and off-shoring has become the main course for Fortune 500 companies. As mid-market companies leverage these opportunities, Caresoft is well positioned to service these Customers. We have demonstrated this as our existing clients feel that they get the attention that they deserve compared to some of the bigger providers. We are quick to respond and every Customer of ours has direct access to the CEO of the ABT group. This is the importance that we place on supporting our customers.

We are not just an IT company using Cutting Edge technologies. Our roots are in different industries and when we need an application developed or a business process transitioned for a customer, we are able to draw on our own internal domain experts.

For example, recently, we needed a complex transmission designed for a European Customer. We were able to draw on the design capabilities of our foundry division that supplies castings for General Motors. Similarly, we needed technical publications authored for an equipment manufacturer and we were able to draw on service managers who work on this equipment every day.

Our operations in Europe and USA follow a global delivery model – where we have onsite coordinators who work with our offshore team in India. Caresoft’s Offshore Center is ideally located in two Tier 2 cities in Southern India; Coimbatore and Pollachi (Tamilnadu, India) offering competitive costs for business operations. Our brand has been able to attract and retain skilled talent from all over the country as Coimbatore is now emerging as the ‘most sought after’ IT hub in Southern India. This, in combination with the competitive benefit package that the company offers, has helped keep our attrition to as low as 5%. Lower attrition means permanence and stability of the employees within the company (and during the project lifecycle) resulting in our offering of experience, talent and cost savings directly to the Customers. We take pride in bringing to your attention that every member of the key leadership team at the ABT group has been with the company for over 15 years.

India is one of the fastest growing markets in the world and customers are leveraging us to enter and sell their products in these markets.

In 2007, one of our major Customers in the USA bagged a multi-million dollar deal to supply and install equipment in India. They used our expertise to import, transport and install the equipment at five different sites in India over 2,000 miles apart. Our project engineers spent over 40 man months helping this customer succeed in India. This has paved the way for several orders in India for this ABT customer.

Finally, Caresoft Global is a small company with 250 people but with access to the resources and knowledge of a big multinational with 11,000 people. Several of our Customers have told us that they prefer to work with us because they get the personal attention that our bigger competitors do not provide. We go that extra mile to ensure you are 100% satisfied with our services, not only during the project but continually after implementation, as well.

Most importantly, we pride ourselves in our people. Every Customer who has visited us has been impressed with the quality, dedication, integrity and GENUINENESS of our people. In several cases, we have gone back to our Customers and offered a lower price and faster solution as we were able to figure out a cheaper way to complete their projects. This is one of the reasons why not a single Customer has left us but has come back to give us more business.